Description

Do you want to communicate effectively with patients, their families and other healthcare workers?

If you want to convey and receive information in a correct and concise manner, then you have come to the right place.

Nursing communication involves discussing patient’s diagnosis, treatment and other medical information, both with the patient and other healthcare workers. This course provides an overview of the communication process. We then move on to effective communication and their techniques.

To communicate effectively with the patient and their family you will learn how to bridge the communication gaps, use communication tools that are aligned with local cultural practices and professional communication techniques. Read the scripted communication lesson to know how to use a script during patient interaction. To avoid breach in patient confidentiality, adopt the confidentiality model discussed in this course.

For effective communication with healthcare workers, you will learn to exchange information in a standardised format by using the ISBAR tool. You will also learn about phone communication that includes phone etiquette and read back technique.

You will learn how to enhance your communication while communicating with elderly patients, children, patients who have special needs, a terminally ill patient, breaking bad news, during adverse events and with difficult patient or family member.

To make the course more interesting, we have sprinkled it with videos. And we have also provided additional reading materials if you wish to gain more knowledge. We request you to make the best use of all the learning materials.

By the end of this course, we assure you that you will communicate in an effective manner. And while listening, you will understand the emotion and intent of the message.

So, what are you waiting for?

Let’s start learning!